Shipping & Tax
According to the goods you ordered and the shipping address, all the shipping fee of the goods will be calculated automatically. On the page of checkout, you will find the shipping fee.
According to the goods you ordered, we will choose one courier company from EMS, DHL and FedEx to ship your goods. After we send your goods, we will tell you the courier company we used and the corresponding tracking number via email.
Usually, after confirm your payment, we will send you goods in 2-5 workdays; After we send your goods 1-2 workdays later, we will tell you the courier company we used and the corresponding tracking number via email.
After the goods are shipped out 5-9 workdays later, you will receive your goods.
Appoint the delivery date
Because it is international transport, customers couldn’t appoint the delivery time. We are sorry for any inconvenience it brings to you.
Clearance of goods
When the goods arrive to the country of destination, it need to be spot-checked by the local customs. So it is possible to charge you for tariff, which possibility is very small. But we can’t make sure that the goods will not be spot-checked absolutely for 100%.
If your goods is buckled by customs. Please contact us as soon as possible, we will help you to solve the problem.
Usually, the possibility is about 3%, when talking about the possibility for the package of EMS (China Post), DHL and FedEx to be charged for tariff.
However South American countries, Philippines and Indonepossibility for charging for tariff is relatively high, which is up to 80%, please pay attention to it.
If you need a lower value of customs declaration, please contact us via email (email@example.com), after you place an order.
Common reasons that we delay the shipping date
Because Spring Festival of China, we can’t shipping packages, when we suspend business temporarily.
Because there are many orders need to ship, we can’t complete the production of a lot of products in a limited time.
After your goods is shipped out, because there (EMS, FedEx or DHL) are a huge backlog of undelivered goods in the warehouse, so that the logistics company can’t delivered timely, and the shipment will be delayed.
Receipt of goods
Description on signing in
When you receive your package, please don’t sign in immediately. Firstly, please open the packaging, check that if there is damage in the appearance of the controller. Then you could sign in until you are sure that there is no damage.
If there is damage in the appearance of the controller, please deny to sign in, and contact the local logistics company (EMS, FedEx or DHL) via complaint calls (the way to get complaint calls).
You need to require them for compensation and handle the problem immediately, and provide Claim NO. of admissibility. At the same time, please take pictures about the damaging of inside and outside. One of these pictures needs to include the label number of relevant logistics company. Then send these pictures to us via email(firstname.lastname@example.org) to contact us. We will help you solve the problem.
Concerning the problem of machine damaged, if you receipt the goods without checking, we will accord to the aftermarket terms to charge you for shipping fee and the fee of accessories.
Exchanges of goods
After you sign the goods, we will not agree to change your goods as your wish,if it is because of your personal reason. Thank you for your understanding in advance.
Ship you an incorrect goods
If the goods you received which has the circumstances below, please contact us as soon as possible via email (email@example.com).
If the goods you received is different from the goods you ordered, we will exchange it for correct one, and we will bear the shipping fee.
If the configuration of the goods you received is different from your order, such as mistaking the button, button LED, microswitch, background paper and so on. We will send the correct accessary and the guide about how to install it to you for free.
If there are accessories we forget to send to you, we will send you the missing accessories for free.sia are belong to the countries whose.